Return Policies
Read this BEFORE ordering
items from our site
We want your experience to be a pleasurable one and to
ensure this we outline our return policy as follows:
No Return is accepted without
prior approval and an RMA number marked clearly on the outside of the
box. You must contact us to receive an RMA number.
- Within 10 days of original shipping date, Email us at, customerservice@altbondagetoys.com
providing your name, date of purchase, date of receipt, reason for
return.
- Due to sanitary reasons, sex toys, or any item designed for use
on or in the body, can not be accepted for return or refund.
- Custom Ordered items are not able to be returned, as they are ordered
only for your order. These items will include but are not solely limited
to ALL Clothing, Shoes, and Leather
Bondage items. Please be sure of your
size since these items are NOT returnable. If you have
questions on sizing, contact Customer Service prior to placing your
order.
- Do not send any package until
you have your RMA number. Any package received without an RMA
number clearly marked on the outside of the package will be refused
and returned to sender. The RMA number informs us that the
package is an authorized return.
- All items must be returned in original manufacturer’s packaging.
- There is a 15% cancellation/restocking fee
on all cancellations or refunds, refund does not include shipping
charge.
- Video Tapes, DVDs etc are NOT
eligible for return or refund, in the event of a defective tape or
DVD it will be exchanged for the same title or category after inspection
by us.
We will provide you with the return address when the RMA is issued.
Make sure the RMA number is clearly marked on the outside of the
box along with your name and address.
Any return received without an RMA number will be refused, and returned
to the sender.
If you have any questions about our return policy contact us BEFORE
placing your order.
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